Let's start by the service health
dashboard. First of all, what is the
service health dashboard? The service
health dashboard is a single location
where you can view the status of all of
your Office 365 services and you can find
it super easily inside the Microsoft 365
admin center. There are three possible
options available for services; either
everything is healthy and everyone is
happy, or you might have an advisory. If a
service has an advisory shown, Microsoft
is aware of a problem that is affecting
some users, but the service is still
available. In an advisory there is often a
work-around to the problem, and the
problem may be intermittent or limited in
scope and user impact. The next one is an
incident. If a service has an active
incident shown, it's a critical issue and
the service or a major function of the
service is unavailable. For example, users
may be unable to send and receive email or
unable to sign in. Incidents will have
noticeable impact to users and when
there's an incident in progress, Microsoft
will provide updates regarding the
investigation, mitigation effort, and
confirmation resolution in the service
health dashboard. As a recommendation,
this is really the first place where you
should go and check if you have multiple
users reporting the same errors, as if
it's really a service health issue,
there's not much that you can do as an
administrator unless there's a work-around
posted. But what if we cannot log into the
Microsoft 365 admin center and that is
down as well? Well, Microsoft has another
site which you can find at status.office
.com, which really only displays
information if the admin center is down.
If not, if everything is okay, or even if,
let's say SharePoint Online is down,
Exchange Online is down, but you can still
log into the Microsoft 365 admin center.
It will just tell you as you see in the
screenshot over here that nothing stops
you from going there, and click here to go to your Microsoft 365 service health.