1 00:00:03,559 --> 00:00:05,673 Now that we have seen the theory, let's go 2 00:00:05,673 --> 00:00:08,514 in the lab and take a look at the service 3 00:00:08,514 --> 00:00:11,778 health dashboard. I am now in the lab 4 00:00:11,778 --> 00:00:14,313 environment and let me open up Edge here 5 00:00:14,313 --> 00:00:18,232 where I have already logged in the 6 00:00:18,232 --> 00:00:21,799 Microsoft 365 admin center. Now in order 7 00:00:21,799 --> 00:00:23,918 to look at health, it might not show up 8 00:00:23,918 --> 00:00:27,460 when you go to the admin center as part of 9 00:00:27,460 --> 00:00:29,996 your default navigation so you might have 10 00:00:29,996 --> 00:00:32,731 to click Show All at the bottom in order 11 00:00:32,731 --> 00:00:36,209 to see all of the different navigation 12 00:00:36,209 --> 00:00:38,591 elements. Now that we have all of them, 13 00:00:38,591 --> 00:00:41,962 one of the options you will see is health. 14 00:00:41,962 --> 00:00:44,545 So let me click on Health over here, and I 15 00:00:44,545 --> 00:00:48,894 will go into Service health. This is the 16 00:00:48,894 --> 00:00:51,937 service health dashboard. Here I will see 17 00:00:51,937 --> 00:00:54,448 in real time the health status of all 18 00:00:54,448 --> 00:00:57,419 services that are available with my 19 00:00:57,419 --> 00:01:00,022 current subscription. Right now, as you 20 00:01:00,022 --> 00:01:03,060 can see, Exchange Online has one advisory, 21 00:01:03,060 --> 00:01:06,898 Office 365 Portal has two advisories, and 22 00:01:06,898 --> 00:01:10,009 Office for the web has one. All of the 23 00:01:10,009 --> 00:01:13,054 rest of services are healthy and as 24 00:01:13,054 --> 00:01:17,263 incidents are more severe in importance, 25 00:01:17,263 --> 00:01:19,724 they will be at the top. So let me first 26 00:01:19,724 --> 00:01:22,628 of all click on the one advisory for 27 00:01:22,628 --> 00:01:25,389 Exchange Online. I can click into it here, 28 00:01:25,389 --> 00:01:28,092 and you can see that right now, for 29 00:01:28,092 --> 00:01:31,058 Exchange Online users may be unable to 30 00:01:31,058 --> 00:01:33,880 receive voicemails and use both subscriber 31 00:01:33,880 --> 00:01:37,902 access numbers and UM auto attendant. Now 32 00:01:37,902 --> 00:01:41,703 we can also view the history. So if I go 33 00:01:41,703 --> 00:01:45,246 into history here, I will see all of the 34 00:01:45,246 --> 00:01:47,560 latest advisories and incidents that 35 00:01:47,560 --> 00:01:50,953 happened in Office 365. Let's take an 36 00:01:50,953 --> 00:01:54,442 example of this one. Unable to access the 37 00:01:54,442 --> 00:01:57,105 admin portal. If I click into it, I will 38 00:01:57,105 --> 00:02:00,303 see that it started on September 10, at 39 00:02:00,303 --> 00:02:03,999 3:50 p.m., and it ended at September 10, 40 00:02:03,999 --> 00:02:07,184 at 6:00 p.m. I can also view the latest 41 00:02:07,184 --> 00:02:09,562 message so this is information on 42 00:02:09,562 --> 00:02:13,026 Microsoft, which is what is the title, 43 00:02:13,026 --> 00:02:16,122 user impact, more information, and final 44 00:02:16,122 --> 00:02:18,723 status, and I can also view the root 45 00:02:18,723 --> 00:02:22,548 cause, as well as next steps. If I ever 46 00:02:22,548 --> 00:02:25,911 needed, let's say for my change management 47 00:02:25,911 --> 00:02:29,103 or for IT records, I need to have the 48 00:02:29,103 --> 00:02:31,658 history of communications. I can also go 49 00:02:31,658 --> 00:02:34,057 here and see all of the different 50 00:02:34,057 --> 00:02:36,349 communications that Microsoft did 51 00:02:36,349 --> 00:02:39,583 regarding this incident. Now this is a 52 00:02:39,583 --> 00:02:42,191 good one, unable to access admin portal. 53 00:02:42,191 --> 00:02:45,789 What happens if we're unable to access the 54 00:02:45,789 --> 00:02:50,690 admin portal? We go to status.office .com, 55 00:02:50,690 --> 00:02:52,598 and remember that if you go to 56 00:02:52,598 --> 00:02:55,435 status.office .com and you're able to 57 00:02:55,435 --> 00:02:57,861 access the admin portal, chances are 58 00:02:57,861 --> 00:03:00,153 you're going to see what I have here on 59 00:03:00,153 --> 00:03:03,150 the screen right now with that the site is 60 00:03:03,150 --> 00:03:05,943 only updated when service issues are 61 00:03:05,943 --> 00:03:08,150 preventing tenant administrators from 62 00:03:08,150 --> 00:03:11,753 accessing service health in the Microsoft 63 00:03:11,753 --> 00:03:15,116 365 admin center. If SharePoint Online is 64 00:03:15,116 --> 00:03:17,096 down, if any other problem is down, well, 65 00:03:17,096 --> 00:03:20,339 you can still log in to the admin center, 66 00:03:20,339 --> 00:03:22,532 chances are you're not going to see 67 00:03:22,532 --> 00:03:25,110 anything important on this site. This site 68 00:03:25,110 --> 00:03:28,210 is really meant for when you can not log 69 00:03:28,210 --> 00:03:31,937 in the Office 365 admin portal. So those 70 00:03:31,937 --> 00:03:34,051 are the two locations where you can look 71 00:03:34,051 --> 00:03:36,794 at service health. Remember that before 72 00:03:36,794 --> 00:03:40,672 you open a service ticket or if you have a 73 00:03:40,672 --> 00:03:43,593 ton of users, or even a few users only 74 00:03:43,593 --> 00:03:46,248 that have similar problems, it's always a 75 00:03:46,248 --> 00:03:49,276 good idea to look in the service health as 76 00:03:49,276 --> 00:03:51,815 the first location you go to before you 77 00:03:51,815 --> 00:03:54,390 start debugging things, because if it's a 78 00:03:54,390 --> 00:03:56,263 service-wide issue and the problem's on 79 00:03:56,263 --> 00:03:58,289 the Microsoft side, you're not going to be 80 00:03:58,289 --> 00:04:00,990 able to get much done, and it's the same 81 00:04:00,990 --> 00:04:03,595 thing for any Software as a Service; if 82 00:04:03,595 --> 00:04:06,041 the problem is on the provider side, you 83 00:04:06,041 --> 00:04:10,272 need to wait for them to fix it. This is 84 00:04:10,272 --> 00:04:12,241 it for the service health dashboard. Now 85 00:04:12,241 --> 00:04:15,081 let's go back to the slides and talk about 86 00:04:15,081 --> 00:04:21,000 keeping up to date with Microsoft 365 updates.