Now that we have seen the theory, let's go
in the lab and take a look at the service
health dashboard. I am now in the lab
environment and let me open up Edge here
where I have already logged in the
Microsoft 365 admin center. Now in order
to look at health, it might not show up
when you go to the admin center as part of
your default navigation so you might have
to click Show All at the bottom in order
to see all of the different navigation
elements. Now that we have all of them,
one of the options you will see is health.
So let me click on Health over here, and I
will go into Service health. This is the
service health dashboard. Here I will see
in real time the health status of all
services that are available with my
current subscription. Right now, as you
can see, Exchange Online has one advisory,
Office 365 Portal has two advisories, and
Office for the web has one. All of the
rest of services are healthy and as
incidents are more severe in importance,
they will be at the top. So let me first
of all click on the one advisory for
Exchange Online. I can click into it here,
and you can see that right now, for
Exchange Online users may be unable to
receive voicemails and use both subscriber
access numbers and UM auto attendant. Now
we can also view the history. So if I go
into history here, I will see all of the
latest advisories and incidents that
happened in Office 365. Let's take an
example of this one. Unable to access the
admin portal. If I click into it, I will
see that it started on September 10, at
3:50 p.m., and it ended at September 10,
at 6:00 p.m. I can also view the latest
message so this is information on
Microsoft, which is what is the title,
user impact, more information, and final
status, and I can also view the root
cause, as well as next steps. If I ever
needed, let's say for my change management
or for IT records, I need to have the
history of communications. I can also go
here and see all of the different
communications that Microsoft did
regarding this incident. Now this is a
good one, unable to access admin portal.
What happens if we're unable to access the
admin portal? We go to status.office .com,
and remember that if you go to
status.office .com and you're able to
access the admin portal, chances are
you're going to see what I have here on
the screen right now with that the site is
only updated when service issues are
preventing tenant administrators from
accessing service health in the Microsoft
365 admin center. If SharePoint Online is
down, if any other problem is down, well,
you can still log in to the admin center,
chances are you're not going to see
anything important on this site. This site
is really meant for when you can not log
in the Office 365 admin portal. So those
are the two locations where you can look
at service health. Remember that before
you open a service ticket or if you have a
ton of users, or even a few users only
that have similar problems, it's always a
good idea to look in the service health as
the first location you go to before you
start debugging things, because if it's a
service-wide issue and the problem's on
the Microsoft side, you're not going to be
able to get much done, and it's the same
thing for any Software as a Service; if
the problem is on the provider side, you
need to wait for them to fix it. This is
it for the service health dashboard. Now
let's go back to the slides and talk about
keeping up to date with Microsoft 365 updates.