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Now that we have talked about service

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health and keeping up to date, let's talk

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about getting support. In Microsoft 365,

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administrators with the right role can

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open tickets through the Microsoft 365

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admin center. When you open a ticket,

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you'll be contacted by phone, and as you

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can see in the screenshot, you have an

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estimated wait time until you get cold.

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The next steps really depend on what the

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problem is and what debugging options are

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available. As for the SLA, I have put a

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screenshot here directly from Microsoft,

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and as you can see, the response SLA

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really depends on the severity and what

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subscription you're on, whether business

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or enterprise. For critical events, both

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options offer twenty-four-seven technical

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support and one-hour response time, but

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after that, the available hours and

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response times are different between business and enterprise.