Now that we have talked about service
health and keeping up to date, let's talk
about getting support. In Microsoft 365,
administrators with the right role can
open tickets through the Microsoft 365
admin center. When you open a ticket,
you'll be contacted by phone, and as you
can see in the screenshot, you have an
estimated wait time until you get cold.
The next steps really depend on what the
problem is and what debugging options are
available. As for the SLA, I have put a
screenshot here directly from Microsoft,
and as you can see, the response SLA
really depends on the severity and what
subscription you're on, whether business
or enterprise. For critical events, both
options offer twenty-four-seven technical
support and one-hour response time, but
after that, the available hours and
response times are different between business and enterprise.